Definitions
In these terms and conditions the following expressions have the following meanings:

“TJ”  Taylor Jackson Health Products
“you” and “your” The person ordering goods under these terms and conditions
“us” Taylor Jackson Health Products and you together
“working day” Every day of a calendar year apart from weekends and statutory and public holidays
“goods” Taylor Jackson Health Products range of health & wellness products, nutritional supplements, personal care, and skin care products

Products
All products are supplied in good faith and on the understanding that no liability is accepted for any adverse or allergic reactions. A very small percentage of people may experience severe allergic reactions and, in ordering and using products supplied by Taylor Jackson, customers acknowledge this risk. In the unlikely event of a severe or allergic reaction, customers are advised to cease using the products and consult their GP immediately.

The Contract Between Us
TJ must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received. TJ’s acceptance of your order brings into existence a legally binding contract between us.

Price & Payment
The prices payable for goods that you order are as set out in the Web site.

Delivery charges are set on the web site.

Withdrawal By You From The Contract
You may withdraw your order for goods at any time up until the goods have been dispatched. Once the goods have been dispatched, the contract cannot be cancelled. This is due to the nature of the products whose quality cannot be assured. Skin care products of this nature are not permitted to be re-sold once they have left our warehouse.  Refunds and returns for reasons other than a change of mind i.e., late delivery, issues with the packaging, etc.  will be dealt with on a case by case system

To withdraw your order you must notify TJ in writing via our feedback form quoting the order reference number and date or by telephone to 0207 9936724 or by email to csupport@taylor-jackson.com

Items Not In Stock
If TJ has insufficient stock to deliver the goods ordered by you, the products that are available and ordered by you will be dispatched and any sum debited by TJ from your credit card in respect of goods not in stock will be re-credited to your account and you will be notified by e-mail at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. TJ will not be obliged to offer any additional compensation for disappointment suffered.

Delivery Of Goods
TJ will deliver the goods ordered by you to the address you give TJ for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted (usually within 48 hours).   Generally we use Royal Mail for our deliveries and we expect delivery to take place between 2-5 days after dispatch from our warehouse.     Next Day Deliveries are charged at an extra rate which will be refunded to you if the parcel is not delivered the next day.    Orders that require Next Day Delivery must be received by us no later than 1pm.   Orders received after 1pm  will be dispatched at 9am the following morning.

Once goods have been delivered to you they will be held at your own risk and TJ will not be liable for their loss or destruction.

Liability
If the goods TJ delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity,  you must notify TJ  of the problem within 14 working days of the date on which your order was placed.

If you notify a problem to TJ under this condition, TJ’s only obligation will be

(a) to make good any shortage or non-delivery;

(b) to replace or repair any goods that are damaged or defective; or

(c) to refund to you the amount paid by you for the goods in question in whatever way TJ chooses.

TJ will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to TJ under this condition and TJ shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit TJ’s liability to you for any death or personal injury resulting from its negligence.

Entire Agreement
These terms and conditions, together with the current TJ Web site prices, delivery details and TJ contact details, set out the whole of our agreement relating to the supply of the goods to you by TJ. These terms and conditions cannot be varied except in writing signed by a director of TJ. In particular nothing said by any sales person on behalf of TJ should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by TJ. TJ shall have no liability for any such representation being untrue or misleading.

Force Majeure
TJ shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Headings
The headings of the terms and conditions herein contained are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or the interpretation of any of the terms and conditions of this Agreement.

Severability
In the event that any of these terms, conditions or provisions or those of any schedule or attachment hereto will be determined by any competent authority to be invalid, unlawful or unenforceable to any extent such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Your statutory rights are not affected.

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